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FAQ
How do I order? How should I set-up my bleeds? How can I ensure color accuracy? How do I choose the proper sized photo? What are the different wrapping options? How much extra bleed do you need to accommodate the wrap? I do not see a canvas size that I want. Can you provide custom dimensions? Are there any restrictions on the types of photos you can print? How will the canvas be shipped? What are the shipping charges? What is the shipping time? Can I drop ship to my customers? Can you ship to a PO Box? Can I pick up my canvas instead of having it shipped? How long does it take for my canvas to be ready? What if my canvas arrives damaged? What is your return policy? How long will the canvas last? How do I clean the canvas? What is the best way to hang the canvas? Will my information be private? Will my credit card be secure? What payment methods are accepted? How do I order? Our ordering process is simple. Upload the photo on our order page. Please make sure the file size is large enough to ensure a high quality print when enlarged. Alternatively, the photo can be emailed to us at contact@canvasmemoirspro.com, or you can drop off the actual photo for us to scan at our show room. If you ask for any photo modifications, we will work closely with you to make sure the image is exactly to your liking before we print it onto canvas. How should I set-up my bleeds? Please take a look at our step-by-step instructions on how to properly set your bleeds to get your perfect print! Please Click Here! How can I ensure color accuracy?
We understand that color accuracy if very important to the professionals we are working with. Our monitors and printers are calibrated regularly to ensure that our canvas prints match the color details in your file. We recommend that you calibrate your monitor as well to make sure what you are viewing on your screen is what we see from our end as well. Some low cost calibration devices are the X-Rite ColorMunki, or Datacolor Spyder4. There are different versions of these devices, but even the lowest cost one will be able to calibrate your display better than what can be done with just your eyes. If you attempt to calibrate with out a device, your computer should have a walkthough wizard to help you with this. If you have a PC, here is an article that can help: http://www.pcworld.com/article/241957/how_to_calibrate_your_monitor.html We can also send you a hard proof of your image printed on canvas so you can see exactly how the colors and brightness details will be. Please contact us via email (contact@canvasmemoirspro.com) an attach a copy of the image. We will print it on a size of approximately 8x10" rolled canvas and ship it to you via a USPS flat rate envelope. There is no charge for this service, other than the cost of postage (Usually around $5.20). However, please make sure you have an extra week before your deadline before requesting a hard proof.
How do I choose the proper sized photo? Typically, the larger the print size, the higher the definition the photo should be. If the file size is too small, the image will become pixelated at the larger print sizes. To ensure a high quality print, please make sure the approximate resolutions are used for your digital images: Resolution Minimum:
(72 DPI)
(200 DPI)
(300 DPI)