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FAQ

 

How do I order?

How should I set-up my bleeds?

How can I ensure color accuracy?

How do I choose the proper sized photo?

What are the different wrapping options?

How much extra bleed do you need to accommodate the wrap?

I do not see a canvas size that I want. Can you provide custom dimensions?

Are there any restrictions on the types of photos you can print?

How will the canvas be shipped?

What are the shipping charges?

What is the shipping time?

Can I drop ship to my customers?

Can you ship to a PO Box?

Can I pick up my canvas instead of having it shipped?

How long does it take for my canvas to be ready?

What if my canvas arrives damaged?

What is your return policy?

How long will the canvas last?

How do I clean the canvas?

What is the best way to hang the canvas?

Will my information be private?

Will my credit card be secure?

What payment methods are accepted?

 

How do I order?

Our ordering process is simple. Upload the photo on our order page. Please make sure the file size is large enough to ensure a high quality print when enlarged. Alternatively, the photo can be emailed to us at contact@canvasmemoirspro.com, or you can drop off the actual photo for us to scan at our show room. If you ask for any photo modifications, we will work closely with you to make sure the image is exactly to your liking before we print it onto canvas.

How should I set-up my bleeds?

Please take a look at our step-by-step instructions on how to properly set your bleeds to get your perfect print! Please Click Here!

How can I ensure color accuracy?

We understand that color accuracy if very important to the professionals we are working with. Our monitors and printers are calibrated regularly to ensure that our canvas prints match the color details in your file. We recommend that you calibrate your monitor as well to make sure what you are viewing on your screen is what we see from our end as well. Some low cost calibration devices are the X-Rite ColorMunki, or Datacolor Spyder4. There are different versions of these devices, but even the lowest cost one will be able to calibrate your display better than what can be done with just your eyes. If you attempt to calibrate with out a device, your computer should have a walkthough wizard to help you with this. If you have a PC, here is an article that can help: http://www.pcworld.com/article/241957/how_to_calibrate_your_monitor.html 

We can also send you a hard proof of your image printed on canvas so you can see exactly how the colors and brightness details will be. Please contact us via email (contact@canvasmemoirspro.com) an attach a copy of the image. We will print it on a size of approximately 8x10" rolled canvas and ship it to you via a USPS flat rate envelope. There is no charge for this service, other than the cost of postage (Usually around $5.20). However, please make sure you have an extra week before your deadline before requesting a hard proof.

How do I choose the proper sized photo?

Typically, the larger the print size, the higher the definition the photo should be. If the file size is too small, the image will become pixelated at the larger print sizes. To ensure a high quality print, please make sure the approximate resolutions are used for your digital images:

Resolution Minimum:

Size
Minimum DPI
(72 DPI)
Optimal Canvas DPI
(200 DPI)
Optimal Fine Art DPI
(300 DPI)
8x10
576x720
1600x2000
2400x3000
11x14
792x1008
2200x2800
3300x4200
16x20
1152x1440
3200x4000
4800x6000
20x24
1440x1728
4000x4800
6000x7200
24x36
1728x2592
4800x7200
7200x10800

The resolution from most digital cameras works perfectly for our photo canvas product.

If your camera is 5 mega pixel or higher and the photo was taken at the highest setting you won't have a problem. If you're not sure about any of that, you can check the file size by right clicking on your image, then, click on properties, where the size will be displayed. Compare that number to the recommended resolutions listed above.

Please note, the sizes listed in the table are the popular sizes we have seen.

If you are not familiar with what resolution you can or can not use, please message contact@canvasmemoirspro.com

What are the different wrapping options?

To provide our customers with flexibility, we can provide our canvas in several wrapping options. The simplest is our rolled canvas. We will provide instructions for stretching, or alternatively, you can take it to your framer to have this done. Next, we can provide a pre-stretched canvas onto 0.75 inch thick wooden bars. This option is recommended for framing. If you wish to mount the canvas on the wall without framing, we recommend our 1.5 inch thick stretcher bars.

How much extra bleed do you need to accommodate the wrap?

In order to accommodate the wrap, we need some extra to pull around the stretcher bars. For 1.5” wraps, we need an additional 2” added to each side and for the 0.75” wraps, we need an additional 1” added to each side. For example, a 16x20x1.5” will need to actually be sized at 20x24” with the bleed included and a 16x20x0.75” will need to actually be sized at 18x22” with the bleed included.

I do not see a canvas size that I want. Can you provide custom dimensions?

Yes! We can mix and match any length stretcher bar listed and we also have less common lengths in stock. Please contact us for details.

Are there any restrictions on the types of photos you can print?

We are capable of printing any digital images. There are no restrictions on what can be printed, although we do reserve the right to refuse orders if the contents are deemed offensive. Additionally, if the images are copyrighted, you must have permission from the copyright owner for reproduction.

How will the canvas be shipped?

The canvases will be shipped via UPS, FedEx, or USPS.

What are the shipping charges?

Shipping costs vary on the size and weight of the canvas as well as the location it is being shipped to. The table below lists some estimated shipping costs.

What is the shipping time?

The production time of the canvas takes 3 Business Days
Shipping can take 3-5 Business Days.
Total canvas delivery time is approximately 5-8 Business Days

Can I drop ship to my customers?

Yes! We can ship to an alternate address. Please indicate this in during checkout. If you would like us to include a special message, please note this in the special instructions section while ordering. Our name and address will not appear on the shipping label and we will omit our marketing from the package. If you would like to send us your business cards or marketing literature, please mail to:

1520 S. Grand Ave

Santa Ana, CA 92705

If you would like us to include your invoice with the packaging, please email it to: contact@canvasmemoirspro.com

Can you ship to a PO Box?

Yes. We can use USPS with some size restrictions.

Can I pick up my canvas instead of having it shipped?

Yes, if you live in southern California, you can pick up your canvas at our showroom. The available times for pickup are Monday to Friday 10AM - 5PM. The address is 1520 South Grand Ave, Santa Ana, CA 92705. Please indicate that you will pick up the order during checkout.

How long does it take for my canvas to be ready?

The canvases will be ready to ship after 48-72 hours of receiving your order. Please add to this the transit time listed above. If you request any special modifications or non-standard special effects, we will send you the edited image for your approval prior to printing. Based on this, please add any required approval time to the production period.

What if my canvas arrives damaged?

We are extremely careful to package your canvas to protect it from moisture, and impact. However, if the canvas should be damaged upon arrival, please contact us at contact@canvasmemoirspro.com with pictures and descriptions of the damage. We will send out a replacement as soon as possible.

What is your return policy?

We offer a lifetime guarantee for quality and workmanship of our canvases. If there are any defects with the canvas, we will send you a replacement or a refund. However, our quality guarantee cannot cover dissatisfaction based on low image quality due to a low resolution picture submitted. If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.

How long will the canvas last?

The materials we use are guaranteed to last over 100 years. As a result, we can offer a lifetime guarantee for our canvases.

How do I clean the canvas?

The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Should the canvas get nicked and loose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.

What is the best way to hang the canvas?

Our gallery wrap canvas can be hung directly to the wall without framing. If you select our rolled canvas or 0.75" thick option, we recommend that they be framed. We include the hanging hardware loose free of charge. If you would like us to install it prior to shipment, the extra cost will be $1.50 per canvas. If you need us to install a kraft paper dust cover along with the hanging hardare, the extra charge is $5.00 per canvas

Will my information be private?

Canvas Memoirs respects your privacy, and we are committed to ensuring that your information will NEVER be shared with anyone. You may receive periodic promotional emails from us about our products.

Will my credit card be secure?

Canvas Memoirs uses a secure server for all our transactions to ensure the protection of your sensitive personal information.

What payment methods are accepted?

We accept all credit cards. Cash can be used for pickup at our showroom only.

The resolution from most digital cameras works perfectly for our photo canvas product.

If your camera is 5 mega pixel or higher and the photo was taken at the highest setting you won't have a problem. If you're not sure about any of that, you can check the file size by right clicking on your image, then, click on properties, where the size will be displayed. Compare that number to the recommended resolutions listed above.

What are the different wrapping options?

To provide our customers with flexibility, we can provide our canvas in several wrapping options. The simplest is our rolled canvas. We will provide instructions for stretching, or alternatively, you can take it to your framer to have this done. Next, we can provide a pre-stretched canvas onto 0.75 inch thick wooden bars. This option is recommended for framing. If you wish to mount the canvas on the wall without framing, we recommend our 1.5 inch thick stretcher bars.

How much extra bleed do you need to accommodate the wrap?

In order to accommodate the wrap, we need some extra to pull around the stretcher bars. For 1.5” wraps, we need an additional 2” added to each side and for the 0.75” wraps, we need an additional 1” added to each side. For example, a 16x20x1.5” will need to actually be sized at 20x24” with the bleed included and a 16x20x0.75” will need to actually be sized at 18x22” with the bleed included.

I do not see a canvas size that I want. Can you provide custom dimensions?

Yes! We can mix and match any length stretcher bar listed and we also have less common lengths in stock. Please contact us for details.

Are there any restrictions on the types of photos you can print?

We are capable of printing any digital images. There are no restrictions on what can be printed, although we do reserve the right to refuse orders if the contents are deemed offensive. Additionally, if the images are copyrighted, you must have permission from the copyright owner for reproduction.

How will the canvas be shipped?

The canvases will be shipped via UPS, FedEx, or USPS.

What are the shipping charges?

Shipping costs vary on the size and weight of the canvas as well as the location it is being shipped to. The table below lists some estimated shipping costs.

What is the shipping time?

After the canvas is ready to ship, the shipping time will be based on your location. Please see the below map for approximate shipping times. Please contact us for international shipping times.

Can I drop ship to my customers?

Yes! We can ship to an alternate address. Please indicate this in during checkout. If you would like us to include a special message, please note this in the special instructions section while ordering. Our name and address will not appear on the shipping label and we will omit our marketing from the package. If you would like to send us your business cards or marketing literature, please mail to:

1520 S. Grand Ave

Santa Ana, CA 92705

If you would like us to include your invoice with the packaging, please email it to: contact@canvasmemoirspro.com

Can you ship to a PO Box?

Yes. We can use USPS with some size restrictions.

Can I pick up my canvas instead of having it shipped?

Yes, if you live in southern California, you can pick up your canvas at our showroom. The available times for pickup are Monday to Friday 10AM - 5PM. The address is 1520 South Grand Ave, Santa Ana, CA 92705. Please indicate that you will pick up the order during checkout.

How long does it take for my canvas to be ready?

The canvases will be ready to ship after 48-72 hours of receiving your order. Please add to this the transit time listed above. If you request any special modifications or non-standard special effects, we will send you the edited image for your approval prior to printing. Based on this, please add any required approval time to the production period.

What if my canvas arrives damaged?

We are extremely careful to package your canvas to protect it from moisture, and impact. However, if the canvas should be damaged upon arrival, please contact us at contact@canvasmemoirspro.com with pictures and descriptions of the damage. We will send out a replacement as soon as possible.

What is your return policy?

We offer a lifetime guarantee for quality and workmanship of our canvases. If there are any defects with the canvas, we will send you a replacement or a refund. However, our quality guarantee cannot cover dissatisfaction based on low image quality due to a low resolution picture submitted. If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.

How long will the canvas last?

The materials we use are guaranteed to last over 100 years. As a result, we can offer a lifetime guarantee for our canvases.

How do I clean the canvas?

The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Should the canvas get nicked and loose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.

What is the best way to hang the canvas?

Our gallery wrap canvas can be hung directly to the wall without framing. If you select our rolled canvas or 0.75" thick option, we recommend that they be framed. We include the hanging hardware loose free of charge. If you would like us to install it prior to shipment, the extra cost will be $1.50 per canvas. If you need us to install a kraft paper dust cover along with the hanging hardare, the extra charge is $5.00 per canvas

Will my information be private?

Canvas Memoirs respects your privacy, and we are committed to ensuring that your information will NEVER be shared with anyone. You may receive periodic promotional emails from us about our products.

Will my credit card be secure?

Canvas Memoirs uses a secure server for all our transactions to ensure the protection of your sensitive personal information.

What payment methods are accepted?

We accept all credit cards. Cash can be used for pickup at our showroom only.